Warranty

Who is covered

This warranty extends only to the original purchaser, in a residential and comercial application.

What is covered

All products are warranted against defects in materials and fabrication.

For how long

This warranty coverage will be for as long, as you the original buyer at retail, own our products.

How to get Service

To obtain service under this warranty, return your products along with the original sales receipt to the dealer from wich it was purchased.
You will be responsible for transporting the product to and from the dealer.

FOR COMPONENTS

Warranty period is 3 years.
WHAT IS COVERED
  • Defects in materials.
  • Components and brackets.
  • Operating systems.
  • Repairs or replacements will be made with like or similar products.
WHAT IS NOT COVERED
  • If the product has not been installed in accordance with the installation instructions.
  • Any conditions caused by normal wear and tear.
  • Any materials if the installation has not been installed in accordance with the installation instructions.
  • Abuse, accidents, misuse or alterations to the product.
  • Exposure to the elements (such as, sun, wind, water or humidity) and discoloration or fading over time.
  • Failure to follow Urbanoshades instructions when measuring, cleaning or maintenance.
  • Shipping charges cost of removal and reinstallation.
  • Incorrect orders due to incomplete or inaccurate information provided by the customer.
  • Color variations compared to the catalogs, pictures or illustrations.
  • Measurement variations of height and/or width of the blinds or shade of +/-0.2% or less.
  • Any treatment applied to the product, be it for washing or any other purpose that is not expressly recommended by Urbanoshades.
  • The proximity of the shades or blindss to abnormal heat sources and/or corrosive chemical that may alter the quality, apperance and presentation of the product.
  • Damages due to the consequences of natural disasters, or unforeseeable circumstances.

FOR FABRICS

Urbanoshades warrants its fabrics manufactured under the ISO 9001 quality standard for a period of 5 years from the date of the shipment.
WHAT IS COVERED
  • Defects or damages in fabrics.
  • Abnormal degradation.
  • Rupture.
  • Discoloration due to fabric damage.
WHAT IS NOT COVERED
  • If the product has not been installed in accordance with the installation instructions.
  • Any conditions caused by normal wear and tear.
  • Abuse, accidents, misuse or alterations to the fabric.
  • Exposure to the elements (such as, sun, wind, water or humidity) and discoloration or fading over time.
  • Failure to follow Urbanoshades instructions when measuring, cleaning or maintenance.
  • Shipping charges cost of removal and reinstallation.
  • Incorrect orders due to incomplete or inaccurate information provided by the customer.
  • Color variations compared to the catalogs, pictures or illustrations or on the website.
  • Measurement variations of height and/or width of the blinds or shade of +/-0.2% or less.
  • Damage due to Transport and/or storage conditions.
  • Using any inappropriate mechanism in connection with the installation of the blinds, especially in areas exposed to strong winds.
  • Normal wear, tear and aging of the fabric.
  • Damage due to natural disasters or unforeseeable circumstances.

FOR MOTORS

Urbanoshades warrants 5 years of the motors from date of manufacture factory set supplier.
WHAT IS COVERED
  • Defects or damages in motors.
  • Repair or replacement of motors known faulty.
WHAT IS NOT COVERED
  • Transport costs to and from repair or replacement of motors known faulty.
  • Charges removal and reinstallation of products.
  • Costs of repair or replacement of products damaged due to improper installation or an inappropriate used.
  • Damage caused when the instructions have not been expressly followed.
  • Damages due to the consequences of natural disasters, or unforeseeable circumstances.
  • The use of automation and electrical accessories in case of no wiring right diagrams available for which they are intended.
  • The consequences of the motor installation in a non-horizontal position as indicated in the instructions for installation.

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